SALON POLICIES
We get that life happens, things come up and you may need to make changes to your appointment!
Please see our salon policies below to ensure we can provide you with the best treatment experience here at White Willow Beauty.
Online Bookings
All online bookings require a $50 deposit that is due at the time of booking to secure your appointment time slot, which will be deducted from the total cost of the appointment. You will receive a pre-appointment consultation form once your appointment has been confirmed via email. You will be required to provide us with details relating to your medical history, known allergies, skincare routine, lifestyle preferences and any other information we reasonably require in order to make informed recommendations regarding our skincare products and treatments.
You will also receive a confirmation text 24hrs before your scheduled appointment.
Cancellation Policy
If for any reason you need to cancel or change your appointment, please let us know as soon as possible by messaging us on Instagram: @whitewillow_beauty or sending us an email: info@whitewillowbeauty.com.au. We have a strict 24hr cancellation period. If you cancel an appointment within the 24hr cancellation period you will forfeit your booking deposit.
If you cancel your appointment outside of the cancellation period, giving us more than 24hr notice, your booking deposit will be refunded back onto the card used at the time of booking.
Running Late
If you find yourself running late to your appointment, please notify us as soon as possible. We will always try our best to accommodate our clients where possible and are usually able to adjust your appointment to compensate for 5-10 minutes.
We strive to provide the best possible experience for our clients and we will not be able to complete a service if you are running late by more than 50% of the treatment time. You may be offered an alternative service (at full price) if appropriate, otherwise it will be deemed as a no-show, our cancellation policy will apply and you will forfeit your booking deposit.
No-Show Fee
If you fail to show up to your appointment without notice, our cancellation policy will apply and you will forfeit your booking deposit.
If you wish to rebook with White Willow Beauty after not attending an appointment and have failed to contact us, you will need to pay the remaining balance of your cancelled appointment and place a new $50 deposit to secure a new appointment time slot.
Refunds
We do not refund items for change of mind. All product purchases are final, and we cannot accept exchanges or product returns due to the risk of contamination. We will only offer an exchange if the product packaging is deemed faulty or damaged. You will be required to return the product to the salon within 7 days of purchase for assessment from the manufacturer.
Purchased Gift Vouchers
Gift vouchers can be used towards any of our full price services, including special offers or promotional services. At the time of your appointment your gift voucher can also be used towards skincare products. However, you cannot use your gift voucher to purchase skincare products online.
Results
Please note that individual results may vary and are not guaranteed. While we strive to provide the highest quality treatments and services, the effectiveness of our services and skincare products can be influenced by a variety of factors including:
Unique skin type and concerns: Each individual's skin is unique, and what works for one person may not work for another.
Overall health and lifestyle: Factors such as diet, exercise, stress levels, and medication can all impact skin health and results.
Consistency and commitment: Achieving and maintaining desired results often requires consistency in following recommended skincare routines and treatment plans.
Therefore, we cannot guarantee that your will achieve any specific results from our services. We always encourage open communication and recommend consultations with our skilled estheticians to discuss your individual needs and expectations. We can guide you towards treatments and products best suited for your unique skin and advise on realistic expectations for achieving your desired results. By utilising our services, you acknowledge and agree that individual results may vary and that White Willow Beauty does not guarantee specific outcomes.
For any questions and notices, please contact us at:
Instagram DM: @whitewillow_beauty
Email: info@whitewillowbeauty.com.au
Last Updated: 17 March 2025