top of page

SHIPPING & RETURNS

Shipping Policy

We ship via Australia Post, please allow 2-7 business days for your parcel to arrive. Once you have received your shipping confirmation, you can start stalking your new products via the Australia Post website.  

​

  • Standard Shipping - $10

  • Express Shipping - $15

  • Free Standard Shipping for orders over $250

​

All shipments that cannot be delivered due to incorrect address, details, attempted deliveries, or anything else. White Willow Beauty will not be responsible for shipment. If parcel is returned to White Willow Beauty, buyer will need to re-pay for postage to resend

($10 – Standard shipping | $15 – Express Shipping).

Otherwise, we can cancel the order once we've received the package. You will receive a refund for order amount minus original shipping cost.  

​

All orders requested for ‘free pick up’ will be notified when their orders have been packed and ready for collection. All orders will be available to collect during business hours.

Returns & Refund Policy

Due to hygiene purposes White Willow Beauty are not permitted to provide a refund or exchange for change of mind.

​

Once you have received your parcel, the sale is final, unless the item is faulty or damaged. If you have received a damaged/faulty item, we want to make it right! Please send us a photo and description of damage/faulty item along with the order details to info@whitewillowbeauty.com.au with subject: Damage/faulty Goods- Invoice #00000. Damaged/faulty product must have not been used. Must provide original packaging if requested.

​

White Willow Beauty takes great care in packaging your items to minimise the possibility of damage in transit. In the rare event that you have received a damaged parcel please email your order details and a photo to info@whitewillowbeauty.com.au

Cancelling a Transaction

If you have made an error with your purchase and you would like to cancel/change your order, we must be notified within 3 hours of your purchase*.

 

Please email info@whitewillowbeauty.com.au with subject: Cancel Order and Invoice #0000.

 

*The email must be sent within a timely matter as we do not cancel a transaction for change of mind. If staff have already picked, packed and paid for your postage then a cancel of transaction cannot be completed.

Disclaimer

  1. Using the products, is on the understanding that White Willow Beauty and its employees, directors, and agents shall have no liability (including but not limited to liability by reason of negligence) to the users of the products for any loss, damage, cost or expense, whether financial or otherwise, direct, indirect consequential or special, incurred by, or arising by reason of, the participants using the products, whether caused by reason of any error, omission or misrepresentation in the Material or otherwise.

  2. Using the products may cause adverse effects and reaction. Adverse effect also includes serious injury or damage, for which White Willow Beauty and its employees, directors, and agents shall not be liable at all in any circumstances.

  3. If you are using any prescriptions drugs, have an ongoing medical condition, or if you are pregnant or breastfeeding, you should consult your healthcare provider before using the products.

  4. Neither White Willow Beauty nor its affiliates, nor any of their officers, directors, or employees, agents, third parties product providers (collectively, "Providers"), or the like, warrant that the product / products is safe and or tested for their safety.

bottom of page